1. Information We Collect

We collect information you provide directly, information created through your use of our services, and limited technical information from our website and service providers.

Identity and contact details, including name, company, email, phone number, billing address, and passenger contact information.
Trip details, including addresses for pickup and drop-off, airport or FBO details, flight numbers, match or event details, dates, times, vehicle preferences, passenger counts, luggage counts, child-seat requests, accessibility needs, and special instructions.
Reservation and payment records, including quote history, invoices, deposits, balances, authorization status, transaction identifiers, billing notes, chargeback records, and fraud-screening signals.
Communications with us, including emails, form submissions, text messages, calls, support notes, preferences, and feedback.
Website and device data, including IP address, browser, device type, pages viewed, referring URLs, cookie identifiers, analytics events, and approximate location inferred from technical data.
Operational data from dispatch, chauffeurs, carriers, maps, address validation, payment processors, email providers, analytics tools, and customer-management systems.

2. How We Use Information

We use information for transportation, customer support, safety, billing, compliance, and service improvement.

Prepare quotes, confirm reservations, process deposits and payments, and manage trip changes or cancellations.
Coordinate dispatch, chauffeurs, carrier partners, route planning, airport pickups, venue staging, luggage needs, and customer support.
Send confirmations, reminders, payment links, receipts, service updates, operational alerts, and post-trip communications.
Validate addresses, monitor flights when flight details are provided, investigate billing disputes, and prevent fraud or unauthorized payment use.
Improve website performance, measure advertising and SEO performance, understand demand by route or venue, and improve service operations.
Comply with tax, accounting, legal, insurance, transportation, law-enforcement, and safety obligations.

3. How We Share Information

We share information only when reasonably needed to provide the service, run the business, protect rights and safety, or comply with law.

Dispatchers, chauffeurs, affiliates, and vetted carrier partners who need trip details to perform transportation.
Payment processors, fraud-prevention tools, banks, and card networks for payment authorization, settlement, refunds, and chargeback handling.
Technology vendors that support hosting, analytics, forms, CRM, email, text messaging, maps, address validation, and customer support.
Professional advisers, insurers, accountants, legal counsel, and business operations providers.
Government agencies, courts, regulators, law enforcement, emergency responders, or venue/security personnel when disclosure is required or appropriate for legal, safety, or emergency reasons.
Successors or counterparties in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.

4. Cookies, Analytics, and Advertising

We use cookies and similar technologies to keep the website working, understand site traffic, measure campaign performance, prevent abuse, and improve quote workflows. You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.

5. Data Retention

We retain personal information for as long as reasonably needed for reservations, transportation operations, customer service, tax and accounting records, legal compliance, fraud prevention, insurance, dispute resolution, and enforcement of our policies. Booking, payment, and communication records may be kept longer where required by law or needed to protect legitimate business interests.

6. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, payment workflow, email system, text message, or storage method is completely secure, so we cannot guarantee absolute security.

7. Your Privacy Rights and Choices

Depending on where you live, you may have rights to:

Request access to, correction of, or deletion of personal information.
Request a copy of certain personal information in a portable format.
Object to or restrict certain processing where applicable law gives you that right.
Opt out of marketing communications by using unsubscribe instructions or contacting us.
Withdraw consent where consent is the legal basis for processing.

8. Children and Minors

Our website and transportation services are not directed to children under 13. We do not knowingly collect personal information from children under 13. Transportation involving minors must be booked by an adult or with appropriate parent or guardian consent and supervision as required by law and operator policy.

9. International Visitors

World Cup visitors may contact us from outside the United States. Information may be processed and stored in the United States and in other locations where our service providers operate. By using our services, you understand that privacy laws may differ from those in your home country.

10. Third-Party Links and Services

Our website, messages, or payment workflows may link to third-party websites or services. Their privacy practices are governed by their own policies, not this Privacy Policy.

11. Policy Updates

We may update this Privacy Policy to reflect changes in our services, technology, legal requirements, or business practices. The revised date on this page shows when the current version became effective.

12. Contact

For privacy requests or questions, contact reservations@worldcup.limo. Please include enough detail for us to locate your request or reservation.